Refund policy

Returns and Refunds

No change-of-mind returns

BerryOhLogy does not accept returns or offer refunds or exchanges for change of mind, including choosing the wrong product or no longer wanting an item. This applies to both opened and unopened products. This does not limit your rights under applicable consumer law.

Damaged products

If your product arrives damaged, please contact us through our website as soon as reasonably possible with your order number and a description of the damage. Photos of the product and packaging can help us assess the issue. Please retain the product and packaging where practical while we investigate.

We will assess the issue and arrange an appropriate remedy, which may include a replacement or refund, in accordance with your consumer rights. Please contact us before returning a product so we can provide the appropriate return address and instructions. Where a return is required for a confirmed damaged or faulty product, we will arrange or cover reasonable return shipping costs.

Refunds

If a refund is approved, we will confirm the amount and arrange the refund to your original payment method where possible. Your bank or payment provider may take additional time to make the funds available. Any shipping costs that must be refunded under applicable law will also be included.

Contact us

For help with a damaged, faulty or incorrect product, please email to berryohlogyskincare@gmail.com or use the contact option on our website and include your order number.