Shipping policy

Shipping Policy

This shipping policy applies to orders placed with BerryOhLogy.

Shipping destinations and charges

Available delivery destinations, shipping services and charges are displayed at checkout based on your delivery address and order. Any free-shipping offer applies only when the eligibility conditions shown at checkout are met. Please review the final shipping charge before completing your purchase.

Order processing and delivery estimates

Order processing time is separate from carrier transit time. Any delivery estimate provided is an estimate, not a guaranteed arrival date, unless expressly stated otherwise. Weekends, public holidays, peak periods, remote delivery locations and customs clearance may affect delivery.

Delivery details and address changes

Please provide a complete and accurate delivery address and contact details when ordering. If you notice an error, contact us as soon as possible with your order number and the correct details. Address changes or cancellation requests may not be possible once an order has been dispatched.

Tracking and delivery

Where tracking is available, tracking details will be provided with the shipping confirmation. Tracking updates may take time to appear after the parcel is handed to the carrier. Please follow any carrier instructions concerning collection, delivery attempts or redelivery.

Delayed, missing or damaged orders

If your order is delayed, appears lost, arrives damaged or contains an incorrect item, please contact us through our website with your order number and a description of the issue. For damaged or incorrect items, photographs of the product and packaging can help us investigate. Please keep the packaging where practical. We will investigate and arrange an appropriate resolution in accordance with applicable consumer law. You are not required to resolve a delivery issue with the carrier yourself before contacting us.

Unsuccessful delivery and returned parcels

If a parcel is returned because of an incorrect address, an uncollected parcel or an unsuccessful delivery, please contact us to discuss the next steps. Any proposed redelivery charge will be explained before you agree to it. We will not charge you to correct a delivery problem caused by our error.

International orders

We do not support International shipping at this point in time. 

Your consumer rights

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws. Any remedies for non-delivery, damaged goods or other order issues will be assessed in accordance with those rights.

Contact us

For shipping questions or help with an order, please email to berryohlogyskincare@gmail.com or use the contact option on our website and include your order number.